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TERMS AND CONDITIONS

I’m a member of the SWPP (The Society of Wedding and Portrait Photographers) and hold public liability insurance.
Copyright

The 1988 Copyright Act assigns the copyright to the Photographer. It is contrary to the Act to copy, publish, reproduce or store images electronically, unless the express permission of Claire Connold Photography has been purchased. If permission is granted, then transfer of the copyright commences only once payment for the copyright has been made in full.

The Client may not (either personally or via a third party) alter or add to or manipulate a picture by means of computer or any other technique or reproduce a picture in whole or in part as an element within, or as a montage with, another picture.

Display

The photographer reserves the right for any photograph created during sessions to be displayed in the studio, portfolio, or in any other advertising directly associated with Claire Connold Photography.  Payment can be made directly via BACS transfer or by posting a cheque made payable to Claire Connold.

Email

Unless otherwise requested Claire Connold Photography will use your email address to inform you of future events and offers, but will never pass on this information to any third parties.

Ownership

Any negatives and/or digital files shall remain the sole property of the Photographer(s) at all times. All completed prints and products shall remain the property of the Photographer(s) until full payment is received.

Force Majeure

In the unlikely event of total photographic failure, injury or sickness beyond Claire Connold Photography’s control, their liability shall be limited to a full refund of all monies paid. Your statutory rights are not affected. Claire Connold Photography has full Public Liability and Professional Indemnity Insurance.

Cancellation

If Claire Connold Photography has to cancel the appointment for reasons beyond their control (death, injury, sickness, etc.), their liability shall be limited to a full refund of all monies paid. If the Client cancels the appointment an unconditional refund policy exists up until 7 days prior to the reserved slot. After which, the full booking fee will be retained by Claire Connold Photography.

Booking Fee

A booking fee, depending on which session you would like to book, is required at the time of booking in order to secure the time, date and services of Claire Connold Photography.  Please note that this payment is for the session only and does not include any prints, product or digital files, unless specified by Claire Connold Photography.

Product Delivery

Products other than digital files are bespoke so take an average of 6 weeks to create from the point when the Client approves the order of the product. To allow for post-production and editing time Digital Files will be ready to view 14 days after the event.

Creative Licence

Claire Connold Photography shall be granted creative and artistic licence in relation to the choice of locations and poses used. Claire Connold Photography’s judgement on photographic style and the number of photographs taken shall be deemed correct. Some photographs may not be possible due to changes of the weather and the availability and willingness of subjects. Claire Connold Photography will do their best to honour requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.

Postponement Due To Adverse Weather

If the appointment has to be cancelled by Claire Connold Photography due to adverse weather conditions a new, mutually agreed appointment will be made. However, if the Client would like a Booking Fee refund, this will be granted.

Complaints

All complaints should be raised by the Client directly to the Photographer in writing within 14 days of the occurrence which gives rise to the complaint. The Photographer will consider the complaint and shall provide a response to the Client within 14 days of receipt of that Complaint. In the unlikely event of an unresolved complaint the Client may request the SWPP (Societies of Wedding and Portrait Photographers) to mediate but only on the basis that its decision shall be final and binding upon both parties. The alternative to the latter is that the Client will need to consider legal action.